Your feedback helps Burnie Brae improve and ensures we’re meeting the needs of our community.

If you have any suggestions for improving our programs, compliments for our amazing team or concerns you'd like us to address, we want to hear from you!

You can choose to stay anonymous or request that your feedback not be shared - your voice will still help us make Burnie Brae better for everyone.

Other ways to share your feedback:

• Call our customer service team on (07) 3624 2121
• Complete a printable form (or pick one up at our Community Centre at 60 Kuran Street, Chermside) and return it to Reception.
• Leave us a Google Review - if you’ve enjoyed your visit or service, a few kind words help others discover Burnie Brae and make it easier for people to find us online.

Have a Say in the Future of Burnie Brae Care

You know what it’s like to receive care from Burnie Brae - what works well, what could be better and what matters most to you. We’re looking for Burnie Brae clients who receive funded care services to join our Quality Care Committee as a Consumer Representative.

You’ll have the opportunity to share your experiences and ideas, hear from other clients and make recommendations to the Burnie Brae Board about the safety and quality of our services.

What’s involved?

• The committee meets just four times a year.
• A police check is required, with the cost covered by Burnie Brae.

If you’d like to help shape the services you and others receive, we’d love to hear from you.

Independent Support & Complaints

We encourage you to raise concerns with us directly so we can respond promptly and work towards a solution. However, you also have the option to seek independent advice, advocacy or support.

• Complaints Commissioner at Aged Care Quality and Safety Commission | 1800 951 822
• Aged and Disability Advocacy Australia | 07 3637 6000 or 1800 818 338
• Older Persons Advocacy Network | 1800 700 600
• NDIS Quality and Safeguards Commission | 1800 035 544
• Queensland Government | 13 74 68
• Queensland Human Rights Commission | 1300 130 670
• Office of the Australian Information Commission | 1300 363 922 - [email protected]

Need an interpreter? Contact TIS National at 131 450 for free language support.

Our Commitment to You

We’re committed to listening, responding and continually improving.

Our Compliments and Complaints Management Policy explains how to provide feedback, make a complaint or give a compliment, and what you can expect from us.

Our Whistleblower Policy explains how to safely report concerns about wrongdoing and how we protect and support people who speak up.

Both policies are available in Easy Read format to make them clear and accessible.

Together, We Can Make a Difference

We’re always learning and looking for ways to do better. Your feedback and involvement help us improve our services and create a better experience for our clients, families and community.

Thank you for sharing your voice.