We’re excited to share some groundbreaking developments from our collaboration with the consulting firm KPMG. Over the past few months, we’ve been working together to explore how Artificial Intelligence (AI) can enhance both the wellbeing of our clients and the operational efficiency of our services. Here’s a closer look at the progress we’ve made!

Revolutionising Client Interactions with AI

As part of a special project, we’ve been providing KPMG with specific scheduling data from clients receiving in-home services like cleaning, shopping and personal care. This data has enabled the deployment of an AI-powered solution that directly interacts with these clients, helping to streamline communication and improve service delivery.

The AI system is designed to send personalised reminders about upcoming services, offer weather updates, and even engage clients with fun trivia – all customised to their individual preferences. This creates a more personalised, engaging experience, fostering greater connection with the clients we support.

Significant Reduction in Administrative Effort

The early results from the AI system have been incredibly promising. One of the standout achievements has been an 80% reduction in calls to our office from clients confirming their services. In addition, there has been a notable decrease in the number of administrative calls staff need to make to clients.

This reduction in calls has had a double benefit: it’s freed up our staff to focus on more meaningful, in-depth interactions with clients, rather than spending time on routine confirmations and reminders. It’s also contributed to reducing social isolation, as clients can now stay more connected with the services they rely on without needing constant reminders or follow-up calls.

Looking Ahead: A More Efficient Future

While we’re still waiting on the final survey results from KPMG, we’re optimistic about the long-term potential of this AI solution. The data we’ve gathered so far shows promise in terms of both improving client wellbeing and boosting operational efficiency. There’s even the potential for us to adopt this technology permanently, which would significantly enhance the quality of care we provide and streamline our internal processes.

What’s Next?

We’re eagerly anticipating the final analysis from KPMG and are excited about exploring further opportunities to integrate AI into our services. This innovative project has shown us just how powerful AI can be in creating more efficient and supportive environments for both our clients and our team.

Stay tuned for more updates as we continue to explore the future of AI in our work!

By implementing AI technology in our services, we’re making strides towards a more connected, efficient, and compassionate way of providing care to our clients. Stay with us as we continue to innovate and enhance the quality of care we offer.