Frequently asked questions about Home Care Packages

Navigating the world of aged care and understanding Home Care Packages can sometimes feel overwhelming, especially when trying to determine the best support options for you or your loved ones. This page aims to provide clear, concise answers to the most frequently asked questions about Home Care Packages, helping you make informed decisions about care.

What can Home Care Packages provide?

Funds can be spent on almost anything that supports your care and wellbeing. The list is long so be sure to have a think about your unique needs before talking with your provider. All the services you would expect such as personal care, cleaning, home modifications, shopping assistance, transport, and respite care can be provided.

Additionally, services that support your connection to the community such as participation in social activities or having a care worker take you to one of your favourite places – such as the beach. Health services such as exercise classes, podiatry, physiotherapy and occupational therapy can also form part of your plan.

Is there anything Home Care Packages cannot provide?

Programs and services already covered or subsidised by Medicare or the Australian Government cannot be paid for. Rent, mortgage payments, holidays, food, gambling and entertainment cannot be paid for either.

Can I buy a fridge with my Home Care Package?

A Home Care Package usually does not cover the purchase of large appliances such as fridges. The focus of the package is on services and support rather than major purchases. For essential items like a fridge, consider exploring other financial assistance programs or local community support.

Oxygen Supplementation

Home Care Packages usually don’t cover the cost of oxygen equipment. For oxygen supplementation, you should check with Medicare or your private health insurance, as they often provide coverage for medical equipment and supplies. If you have specific needs, your Home Care Package provider can offer guidance on additional resources or support options.

What is a care plan?

A care plan is a document that outlines your home care needs, services that you will receive to meet those needs as well as who will provide the services and when. Your provider cannot change your care plan without your permission, but you can approach them about changing it at any time. Your health and independence may improve and you may like to focus on a new goal or you may experience a setback and need different services.

What is case management?

A case manager is a professional who works with you to link you to the services and other resources that you want. Case management includes things like assessment, care planning, service coordination, managing budgets and reviewing how everything is going. Burnie Brae allows case management fees to be paid directly out of your Home Care Package funds, this means no direct payment is required by the client.

What is the basic daily fee?

The Basic Daily Fee is a standard charge applied to all Home Care Packages to cover administrative costs. This fee is set by the government and is typically a fixed amount that is paid out of your Home Care Package funding. It is usually deducted from your Home Care Package budget and may be payable on a daily or monthly basis.

The Basic Daily Fee is consistent across different providers, so you will pay the same fee regardless of who administers your Home Care Package. It does not cover additional services or personal care costs, which are funded separately by your Home Care Package.

If you have any concerns about the Basic Daily Fee or how it impacts your Home Care Package, contact your provider for a detailed explanation and to discuss any questions you may have.

Do you charge exit fees?

At Burnie Brae, we do not charge any exit fees for our Home Care Packages. This means that if you decide to transition out of our service or if your circumstances change, you won’t incur any additional costs. We believe in providing transparent and supportive care, so you can focus on receiving the best support without worrying about unexpected fees when your care needs evolve or when you choose to move on from our services.

If you have any questions about our policies or need further information, feel free to contact us.

Can I change my Home Care Package provider to Burnie Brae?

Certainly! It's important that your provider aligns with your needs and goals for optimal care. To switch to Burnie Brae, first contact your current provider to arrange the transition. Next, get in touch with Burnie Brae to start the onboarding process and discuss your specific care needs. Learn more here or contact us on 3624 2121.

What supplements are available if I have extra needs?

You may be able to receive a supplement to help meet your additional care needs if you meet the eligibility criteria for a particular supplement. Additional supplements include:

• Dementia & Cognition supplement
• Veterans supplement
• Oxygen supplement (people with an ongoing medical need for the continual administration of oxygen)
• Enteral feeding supplement
• Hardship supplement

Burnie Brae is an approved provider of level 1-4 Home Care Packages. For more information phone (07) 3624 2121.