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Burnie Brae

Your feedback

Compliments & Complaints

Your feedback helps Burnie Brae improve and ensures we’re meeting the needs of our community.

If you have any suggestions for improving our programs, compliments for our amazing team or concerns you'd like us to address, we want to hear from you!

There are a few simple ways to share your thoughts:

  • Fill out our online feedback form below
  • Contact our customer service team at 3624 2121
  • Download a form and return it to Burnie Brae Reception, 60 Kuran Street, Chermside
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If you would like to receive follow-up communication regarding your feedback, please include your contact below:

We encourage you to share any complaints or concerns directly with us at Burnie Brae so we can resolve them promptly. However, if you prefer, you are welcome to bring your concerns to the following agencies at any time:

Reviews from our community...

Offers a range of services and programs from art and dancing to gym, massage, hairdressing and especially programs for the very old or challenged. Beautiful caring people. Can't compliment them enough

Robin

As a carer I take my client here when he is well enough to go out. Staff are super friendly and helpful and very welcoming. Nice atmosphere and lovely quality meals served

Suzanne

Burnie Brae has so many options available for seniors. Library, cafe, garden, travel centre, fitness and wellbeing to name a few or just go for a chat.

Kathleen

Staff are very helpful and friendly. Cafe serves tasty food at a reasonable price. Many classes on offer. Check it out. You don't have to be a Senior or pensioner to use the facilities. Great gym and sport physiologists.

Nicki

There's plenty of various support for the elderly and disabled people who need help and social care. Thank you to the great staff

Marlene

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