To be eligible for a Home Care Package, you must be an older person (aged 65 years and older, or 50 years and over for Aboriginal or Torres Strait Islanders) who requires coordinated services to live independently at home.

Check your eligibility online

To access a Home Care Package, you will need to undergo an aged care assessment by an Aged Care Assessment Team (ACAT) to determine your level of need and eligibility for government-funded care services. Apply for an assessment online or contact our aged care experts for guidance through this process, call 3624 2121.

1. Apply for an assessment through My Aged Care
   
   Start the process by applying for an assessment with ACAT (Aged Care Assessment Team). This can be done online via the My Aged Care website or by calling 1800 200 422 (weekdays 8am - 8pm, Saturdays 10am - 2pm). You can enlist the help of a loved one to assist you through the application.
   
   
2. Complete an in-home assessment
   
   Once your application is submitted, your local ACAT assessor will arrange a free in-home assessment. During this visit, they will evaluate your daily living needs and discuss the types of care you might qualify for. For tips on preparation and what to expect, visit the website.
   
   
3. Receive your Home Care Package approval
   
   Upon approval, you will receive a letter detailing your allocated level of care and placement on the national waiting list. You will also be provided with a referral code for your Home Care Package to coordinate funding with your chosen care provider. Note that there's typically a waiting period before package allocation and government funding commence.
   
   
4. Receive your allocation letter
   
   Once your package becomes available, you will receive a confirmation letter containing all details. You will then have 56 days to select your care provider. If Burnie Brae is your preferred choice, simply reach out upon receipt of this letter to start your services as soon as possible. Contact with our team on 3624 2121 or email [email protected].
   
   
   
5. Create a care plan and start receiving your services
   
   Our dedicated Home Care Package team will schedule a meeting with you and your loved ones to discuss your priorities and review necessary paperwork. After reviewing the required paperwork, our team will match you with suitable support staff to help achieve your goals. We will maintain regular visits to accommodate any changes and adjust your Care Plan and Home Care Individual Budget as needed.
   
   If you have any inquiries or require assistance with the application process, reach out to our team at 3624 2121.